Because measuring customer satisfaction is a major issue in organisations, we support companies in their certification process or diagnosis using the following methodology: 

• Context and issues
• State of play and diagnosis 
• Strengths and weaknesses of your system
• Recommendations and areas for improvement*

*Implementation support can be provided.

Audit topics : 

• NF service « relation client »
• NF EN ISO 18295 « centre de contacts client »
• Qualiopi
• ISO 9001
• ISO 26000
• ISO 14001