VNW audit and consulting assists companies in their certification project
Because measuring customer satisfaction is a major issue in organisations, we support companies in their certification process or diagnosis using the following methodology:
- Context and issues
- State of play and diagnosis
- Strengths and weaknesses of your system
- Recommendations and areas for improvement*
*Implementation support can be provided.
Audit topics :
- NF service « relation client »
- NF EN ISO 18295 « centre de contacts client »
- Qualiopi
- ISO 9001
- ISO 26000
- ISO 14001